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Driving up standards in homecare

Posted onPosted on 25th Jul
Driving up standards in homecare

A company that was set up with the aim of raising the standards of care across Nottinghamshire has received its first ever official ratings report.

Respectful Care, based in Mansfield Woodhouse, is a homecare provider, offering support and care services to people in their own houses, and it currently supports more than 100 people.

The Care Quality Commission (CQC), the independent regulator of health and social care in England, in 2013, rated the company good across all criteria, including safety, effectiveness, caring, responsiveness and leadership, after an unannounced inspection.

Mark Docherty, one of the two founders and co-chief executives of Respectful Care, said: “This is fantastic news for everybody at Respectful Care.

“It’s remarkable for a new business to get the ratings it has and it is testament to the dedication, hard work and commitment of our support and care workers, office staff and the professionals we work in partnership with.

“It is a seal of approval from what is, in effect, our governing body. We can’t be more proud to have got the ratings.”

As part of the inspection, the CQC obtained feedback from local commissioners for health and social care, the local Healthwatch team and examined the statutory notifications that the service sent to the CQC.

The inspector also spoke with 10 people who used the service, two relatives and two members of care staff. Three social care professionals were asked for their views and feedback, and the inspector looked at the care records of nine people who used the service, and at files for three members of staff and staff training records.

Scott Marsh, co-chief executive and co-founder, said: “We continue to expand with new offices across Nottinghamshire, in Arnold and in West Bridgford, and we are recruiting some of the very best support and care workers around.

“This report shows we are doing things right and we will work harder to improve yet further on our fantastic achievements.