Lindleys Autocentres, a family-owned Nottinghamshire-based network of independent garages, has gained accreditation to The Motor Ombudsman’s Code of Practice for Service and Repair.

The business has traded for almost 70 years and has eight branches, including one in Kirkby.

David Lindley, owner of Lindleys Autocentres, said: “Accreditation to The Motor Ombudsman’s highly-respected Service and Repair Code reinforces our dedication to the highest level of customer service and workmanship, and our core ‘consumer-first’ mantra.

“It equally underlines our long-standing commitment to doing the very best for motorists, which has seen loyalty span generations of the same family, such is the reputation which we have built during the past decades among our customer base in the local area and beyond.”

The Chartered Trading Standards Institute (CTSI)-approved code aims to drive up standards, Nearly 17 years after it was unveiled, it highlights more than 7,500 vehicle repairers that are committed to abiding by 50 individual guidelines.

These include honest and accurate advertising, open and transparent pricing, staff who act in the customer’s best interests, a swift complaints handling process, and signposting a vehicle owner to The Motor Ombudsman’s free-of-charge independent and impartial Alternative Dispute Resolution service should a dispute not be settled between the two parties.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said Lindleys Autocentres was revered for its outstanding service and high-quality work, coupled with a focus on customer satisfaction.