Inspire, the independent charitable organisation that runs culture, learning, and libraries on behalf of Nottinghamshire County Council, has achieved recertification in two national quality marks for a further three years.

It said the two awards — Customer Service Excellence and the matrix Standard — demonstrated its commitment to improvement and going above and beyond.

Peter Gaw, Inspire chief executive, said: “We have a long track record of providing excellent customer service and information, advice and guidance across all the services we provide.

“Having external accreditation is a good way of not becoming complacent and helps us to improve. A key element to meeting the standards is the hard work and attitude of our Inspire staff and volunteers who make the organisation so successful.”

The Customer Service Excellence assessment revealed that Inspire made significant efforts to identify and engage with under-represented and hard-to-reach groups.

This included work with young people who are at risk of becoming not in education, employment, as well as the Hummingbird project, a visual arts initiative for young people and their families and carers.

The matrix Standard is the international quality standard for organisations that deliver information, advice, and/or guidance.